Version 1.0 · Updated 2026-11-04
Draft for review. The wording may change after legal review; your acceptance and its version are recorded.
1.1 These Terms & Conditions ("Terms") govern your use of the Let's application, website and related services ("Let's"), operated by PT Zenith Viva Persada ("ZVP", "we", "us"), a limited liability company established under the laws of the Republic of Indonesia.
1.2 By ticking the acceptance box when you create an account, you agree to these Terms and to our Privacy Policy, which forms part of these Terms. If you do not agree, do not create an account.
1.3 These Terms are made in English and Bahasa Indonesia. Both versions are valid; if there is any difference between them, the Bahasa Indonesia version prevails, in line with Law No. 24 of 2009.
Member: a person who uses Let's to book, consult, track progress or buy content.
Partner: a trainer, nutritionist, academy, venue or event organiser offering services through Let's. Partners are independent and are not employees or agents of ZVP.
LCredits (LC): prepaid credits used to pay for services in Let's.
Membership Plan: Basic, Intermediate, Advance or Pro.
Health Data: body measurements, physical data, medical conditions, injuries, medication, nutrition logs, workouts, wearable data, progress photos and Pikiran reports.
3.1 You must be 18 years or older to create an account. Children's progress may only be recorded through a parent's or legal guardian's account (see Section 12).
3.2 Provide accurate information and keep it up to date. One person may hold only one account.
3.3 Keep your password and login details confidential. You are responsible for all activity on your account. Tell us immediately if you suspect unauthorised use.
3.4 You may delete your account at any time from the Account page (see Section 15).
4.1 1 LCredit = Rp1.000. You top up LCredits in your in-app wallet and use them to pay for bookings, consultations, memberships, events and Let's Learn content.
4.2 LCredits are prepaid credits for use within Let's only. They are not money or a savings product, earn no interest, and cannot be transferred to another account.
4.3 LCredits cannot be exchanged back for cash, except where these Terms state that credits are returned, or where Indonesian law requires a refund.
4.4 Your balance can never go below zero. If your balance is not enough, you will be asked to top up before completing a payment.
4.5 Every top-up, payment and return is recorded in your wallet history.
5.1 Partners set their own prices. Let's adds its own fees on top. The partner receives their full price.
5.2 Let's fees:
Trainer session, venue or class booking: Rp50.000 per booking (discounted for 5- and 10-session packages as shown in the app).
Consultation with a trainer or nutritionist: Rp10.000 per consultation.
Let's Learn content: Rp25.000 per item.
Academy membership: Rp50.000 per member per month, included in the academy's price.
5.3 The total price in LCredits is always shown before you confirm a payment. Prices are calculated by our system at the time of payment.
6.1 A booking must be paid in full at the time of booking and made at least 60 minutes before the session starts.
6.2 You may change the date/time or cancel a booking free of charge within 15 minutes after making it. The full LCredits are returned to your wallet.
6.3 After that window, the booking is locked and cannot be changed. If you cancel a locked booking or do not attend, the LCredits for that booking are not returned.
6.4 Your LCredits are always returned in full if:
(a) the trainer, venue, academy or event organiser declines or cancels;
(b) ZVP cancels the booking, class or event; or
(c) the service is not delivered due to a fault on Let's.
6.5 For session packages, each session is recorded separately. A session counts as completed only when both the trainer and the member confirm it in the app.
6.6 Nothing in these Terms limits your rights under Law No. 8 of 1999 on Consumer Protection.
7.1 Let's offers the following plans. Prices are per 30 days:
Basic: Free. No paid features included.
Intermediate: 50 LC (Rp50.000) / 30 days. Choose 1: Workout Tracker, Nutrition or Let's Plan!.
Advance: 95 LC (Rp95.000) / 30 days. Choose 2 of the above.
Pro: 140 LC (Rp140.000) / 30 days. All of the above.
7.2 A plan is paid in LCredits and is active for 30 days from purchase.
7.3 If auto-renew is on, the plan renews automatically at the end of each period using your LCredits balance. You can switch auto-renew off at any time in the Membership page; the plan then stays active until the end of the period already paid. If your balance is not enough on the renewal date, the plan ends and you return to Basic.
7.4 When you upgrade, the new plan starts on the day of purchase.
8.1 You may send paid questions to trainers and nutritionists who offer consultations. The price shown includes the consultant's fee and the Let's fee (Rp10.000).
8.2 Consultations are written guidance on fitness, training and nutrition. They are not a medical examination, diagnosis or prescription, and do not replace a doctor.
8.3 Nutritionists on Let's are verified by ZVP, including their professional registration (STR) where required by law.
9.1 Let's Learn content (videos, documents and files) is created by trainers and nutritionists. The price shown includes the author's price and the Let's fee (Rp25.000).
9.2 Each purchase gives you a personal, non-transferable licence to view the content in the app for 30 days. After that, only a 10-second preview is available unless you buy it again.
9.3 You may not download, record, copy, share, resell or publish the content. Content belongs to its author.
9.4 Because access starts immediately, purchases are not refundable once the content has been opened.
10.1 Academies, classes, venues and events are provided by Partners or by ZVP, as shown in the app.
10.2 Every academy member, whether they join in the app or directly with the academy, must be registered on Let's. Academy prices include the ZVP fee of Rp50.000 per member per month.
10.3 If you join an academy, you may choose whether all of its trainers can see your progress and nutrition. You can change this at any time in Privacy & sharing.
10.4 Classes are published only after ZVP approval. Event details, schedules and capacity may change; you will be notified in the app.
11.1 Let's, its Partners and its tools provide fitness and wellness guidance. They do not provide medical diagnosis or treatment.
11.2 Nutrition values from photos, text or barcodes, calories burned, and other figures are estimates and may be inaccurate.
11.3 Pikiran reports are a trainer's observations for wellbeing and performance, not a psychological or medical assessment.
11.4 Consult a doctor before starting or changing an exercise or diet programme, especially if you are pregnant, have a medical condition, or take medication. Tell your trainer about any injury or condition.
11.5 Stop exercising and seek medical help if you feel chest pain, dizziness, shortness of breath or any unusual symptom.
11.6 You take part in training, classes, sports and events at your own risk, within the limits allowed by law.
12.1 A parent or legal guardian may add a child to their account and link the child to a coach. By doing so, you confirm that you are the child's parent or legal guardian and consent to Let's and the linked coach processing the child's progress data.
12.2 The child's data is visible only to you and to the coach you link. You can unlink the coach or delete the child's data at any time.
13.1 We process your personal data, including Health Data, in accordance with Law No. 27 of 2022 on Personal Data Protection and our Privacy Policy.
13.2 We process Health Data only with your explicit consent, given when you create your account. You may withdraw it at any time in the Account page; some features (such as trackers and trainer sharing) will then stop working.
13.3 Your own trainer sees the programs, reports and assessments they create for you. Your nutrition log, progress data and wearable data are shared with a trainer, nutritionist or academy only if you switch sharing on.
13.4 You have the right to access, correct and delete your data, and the other rights described in the Privacy Policy.
You agree not to:
(a) harass, threaten, discriminate against or abuse other users or Partners;
(b) arrange or pay for sessions found on Let's outside the app, or ask Partners for their personal contact details;
(c) post false reviews, or reviews in exchange for payment or favours;
(d) upload content that is illegal, offensive, misleading or that you do not have the right to share;
(e) misuse, copy, reverse-engineer or interfere with Let's or other users' accounts.
All communication with Partners takes place in the in-app chat.
15.1 We may suspend or close an account that breaks these Terms or the law, after notice where reasonably possible.
15.2 You may delete your account at any time from the Account page. We will delete or anonymise your personal data, except records we must keep by law, such as transaction and tax records.
15.3 Unused LCredits on a deleted or closed account are handled according to Section 4.3.
16.1 Trainers, nutritionists, academies, venues and event organisers are independent. They are responsible for the services they provide, their qualifications and their compliance with applicable law.
16.2 Partners must be verified by ZVP before they appear to Members. Verification does not guarantee the outcome of any service.
16.3 Additional terms for Partners (verification, conduct, client confidentiality, payouts) are set out in the Partner Terms, which Partners accept when they register.
The Let's and ZVP names, logos, app design and software belong to ZVP. Content you upload remains yours, but you grant ZVP a non-exclusive licence to display it within Let's for the purpose of providing the service.
18.1 ZVP provides the platform that connects Members and Partners. To the extent permitted by law, ZVP is not liable for injury, loss or damage arising from services provided by Partners, or from your own participation in training, sport or events.
18.2 ZVP is not liable for indirect or consequential loss, or for disruptions caused by events beyond our reasonable control.
18.3 Nothing in these Terms excludes liability that cannot be excluded under Indonesian law, including your rights as a consumer.
We may update these Terms. We will notify you in the app before changes take effect. If you do not agree with the changes, you may stop using Let's and delete your account.
These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be settled by deliberation (musyawarah). If that fails within 30 days, the dispute will be settled by the competent district court in Jakarta, without limiting your right to use consumer dispute settlement bodies under Indonesian law.
Questions about these Terms: use Contact Us in the app, or contact PT Zenith Viva Persada at [CONTACT DETAILS – TO BE ADDED].